Frequently Asked Questions:

Please Read:  Most orders process within 1-3 business days of purchase. Orders are not shipped on the weekends or holidays. Due to COVID -19 Please allow 3-14 business days after processing to receive items from one of our carriers (UPS or USPS). 

When will my order be processed?

All orders are processed within 1-3 days after we have received your order.

 

How long is the shipping process? 

Standard shipping is 3-7 business days, not including holidays or weekends.

 

When do I receive tracking information?

Tracking information is emailed to the email address associated with your order. You will receive a tracking number once the package has been received by one of our carriers (USPS or UPS)

 

 What is your cancellation policy?

Under this policy: Cancellations will be considered only if the request is made within 2 hours of placing an order. If the order has already shipped out it can no longer be cancelled.

What is the refund policy?
We do not take returns for refunds or credit. ALL SALES ARE FINAL. Before you finalize your purchase, Please make sure that you have selected the correct size, style and color of your items. However, If there was a mistake with an order on our behalf please contact us and  we will correct it immediately.

What payment options are available?
We accept PayPal and all major credit and debit cards.

 

When will my order ship?
Most orders process within 2 business days of purchase. Orders are not shipped on the weekends or holidays. Please allow 3-14 business days after processing to receive items from one of our carriers (UPS or USPS).

 

CONTACT US
If you have any questions or concerns please email us or use the chat function (on the right of the screen) on our website for a immediate response.
Email: Customercare@shopsonalibeauty.com